Customer Comfort, Satisfaction and Confidence
Customers will be greeted by a friendly, knowledgeable service writer. Each customer is treated with respect and courtesy. ACR believes in listening to the customer and working together to determine the best course of corrective action. Our waiting room is clean and comfortable – we welcome families. Our lobby is warm and inviting with a flat-screen TV, private restroom, wireless internet access, a play area for children, and a refreshment station.
Customer satisfaction is our goal.
ACR works toward complete customer satisfaction in a number of ways;
Customer Satisfaction Surveys
used to determine mechanic and service writer recognition and bonuses. Also used to compile quarterly satisfaction statistics which are reviewed by all staff members. Customer comments are treated very seriously and are ultimately used to created better service policies. We want to hear what customers have to say. ACR cannot improve and grow without your feedback.
Repeat Business
If customers return, we know we’ve done a good job. ACR also encourages repeat business by implementing a points system. Points can be accumulated and applied to service discounts, used to enter drawings, and exchanged for free oil changes. ACR also welcomes referrals. There is no higher praise for our service than a customer referring a friend or family member. ACR offers discounts via points or drawings to the referring customer.
Service Disputes
ACR wants to hear what customers have to say. We will work together to reach a fair settlement of complaints, should they occur.
Respectful Team Members
ACR strives to provide a respectful and comfortable experience for our customers. Our team members are clean-cut and honest. ACR screens all team members, verifies their references, work history, and performs regular drug testing. Our team members are family people, just like our customers. We understand the importance of a comfortable and safe environment where women (and all customers equally) are treated respectfully and children are welcome.
Reasonable, Non-Gouging Prices
ACR understands that customers are willing to pay a reasonable price for quality service. It’s that simple. It is no secret that ACR is has a goal of making a profit providing automotive service…however gouging and taking advantage is not in anyone’s best interested. Customers will feel cheated and never come back – they may also share their negative experience potential customers. We also know that our team members would not take pride in their workplace or feel good about their role in ACR. ACR believes that price gouging is one of the main issues customers are seeking dealer alternatives.
- Quality Parts and Service
- Skilled ASE and Nissan Master Technicians
- Welcome Equally Customer Pay and Extended Service Contracts
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